Reception/Front Desk – Alyssa
Our receptionist is happy to assist you. Alyssa will welcome you to our office, schedule your appointment, check your insurance benefits, accept co-pays and other payments, and help you with any paperwork. Alyssa can answer general questions about our office policies and will direct detailed questions about your treatment to the appropriate person. She has experience in the medical field giving her a unique background to provide supportive patient services.
Patient Care Coordinator & Surgery Scheduling – Carina
Carina assists Dr. Wong with your medical care. She will review your medical history with you, assist with prescriptions and refills, apply and remove casts, help fit braces, and answer general questions about your treatment plan. Carina has been an Ortho Tech for many years and is well experienced in orthopaedic care.
If your treatment involves a surgical procedure, Carina will coordinate your care with the surgical facility and assist with insurance authorizations. Depending on the type of procedure, she might also arrange for a surgical assistant, order your implant, and review post-surgical care options. Scheduling surgery is a complex process with many diverse aspects and Carina is very skilled at making sure all the pieces fit together smoothly.
Patient Accounts/Medical Billing – Navneet and Edith
As a courtesy, our office will bill your insurance on your behalf. Navneet and Edith will be happy to review your account with you. They have specialized in orthopaedic billing for several years, and can help you navigate the insurance system.
Office Manager – Lisa
Lisa has worked in the orthopaedic field for 25 years. She works with staff and patients to provide a comfortable patient care experience.