Reception/Front Desk – Sandra
Our receptionist is happy to assist you. Sandra will welcome you to our office, schedule your appointment, check your insurance benefits, accept co-pays and other payments, and help you with any paperwork. Sandra can answer general questions about our office policies and will direct detailed questions about your treatment to the appropriate person. Sandra has experience in the medical and hospitality fields giving her a unique background to provide supportive patient services.
Patient Care Coordinator/Orthopaedic Technologist – Joanna
Joanna assists Dr. Wong with your medical care. She will review your medical history with you, assist with prescriptions and refills, apply and remove casts, help fit braces, and answer general questions about your treatment plan. Joanna has been an Ortho Tech since 2005 and is well experienced in orthopaedic care.
Surgery Coordinator - Laura
If your treatment involves a surgical procedure, Laura will coordinate your care with the surgical facility and assist with insurance authorizations. Depending on the type of procedure, she might also arrange for a surgical assistant, order your implant, and review post-surgical care options. Scheduling surgery is a complex process with many diverse aspects and Laura is very skilled at making sure all the pieces fit together smoothly.
X-ray Technician - Cathy
Our office provides ultrasound, fluoroscopy, and x-ray services. If Dr. Wong requests an x-ray, Cathy will escort you to the x-ray room and process your x-ray. Cathy also rooms patients and provides general support and assistance. Cathy has been an X-ray Tech since 2008 and is well versed in a variety of radiological procedures.
Patient Accounts/Medical Billing – Julie
As a courtesy, our office will bill your insurance on your behalf. Julie will be happy to review your account with you. Julie has specialized in orthopaedic billing for several years, and can help you navigate the insurance system.